FAQ's
Why Register?
Order when you want 24/7 when it’s most convenient to you. Whether you’re in the bar, down the cellar or relaxing at home you can order all your drinks online from the palm of your hand using your mobile, or any online device.
Is the pricing the same on the website?
All the pricing is the same as you would get normally from us.
What happens if I have a question or need some help?
Our support team are available 8am – 5pm Monday - Friday. You can call them on 01934 863963 or email on orders@butcombe.com
When will my order be delivered?
Your orders will continue to stay on your pre-arranged delivery day.
Is there a minimum order?
There is a minimum order of 2 Kegs or Casks.
If I have a technical problem, who do I contact?
Please click help & support then technical issues above to view helpful answers and log a tech visit if required.
How do I contact my local sales manager?
You can just give us a call on 01934 863963 and we will be able to help.
When is the latest I can put my order on?
The cut off is 12pm the day before your delivery day. However its always best to place your order as soon as you can.
Can I add to my order?
Yes of course, if you have already placed your order place a new order to add. As long as the order is placed by 12pm the day before your delivery day it can be added.
Can I still get promotions on the website?
Definitely, we have a category for promotions so you won’t miss out!